Shipping & returns
How does covid-19 affect delivery time?
Due to social distancing and increase shipping volume as a result of covid-19, delivery time maybe extended, shipping may experience delay, so we cannot guarantee delivery date. Your understanding and patience will be much appreciated.
What is your shipping policy?
FREE shipping within USA/Canada. When ship to other countries, shipping charges apply. Please note we don't ship to PO Box, but we ship to home residential and office/business addresses. We ship to you within 48 hours upon receiving your order. We ship Sex Juice in frozen bottles (inside a plastic bag and a carton box or inside an insulated bubble envelop and another outer bubble envelop). By the time you receive our shipment, the bottles would have been thawed. FYI, one or more bottles may warp/dent after thawing, but Sex Juice is still perfectly fine to drink from this warped/dented plastic bottle(s), and also the bag or the envelop may be wet due to condensation (not a leak from bottle but from thawing process). We may use Canada Post, Purolator, DHL, Fedex, UPS or USPS to ship, normal shipping time ranges from 2 to 7 business days depends on your delivery address. PLEASE REFRIGERATE the products immediately after receiving them.
What is your return & exchange & refund policy?
You may return the products if they arrived in damaged or spoilt condition. Please email us pictures of the delivered products and describe in details of the condition, we shall reply within 72 hours, we may ask you to return the products in their original packaging (we pay for shipping), you can then get replacement shipment or get partial or full refund.
There is no return if you changed your mind after we have shipped or you didn’t feel horny or didn’t feel that your sexual performance had improved as Sex Juice is not meant to treat any medical condition or sexual dysfunction (if you have any of these health issues, please consult your medical doctor).
There is no return/refund for FREE Sex Juice obtained from submitting picture/video to us, but we may exchange or ship a replacement if the original shipment arrived in damaged or spoilt condition (you need to take pictures and describe the condition in detail).
In the event that you didn't receive your shipment (gone missing) after 2 weeks from delivery time, or if we shipped you the wrong product, please contact us, we shall ship you a replacement or correct product (you return the wrong product where we pay for shipping).